About the spa

RESERVATIONS
Online booking
For reservation, please contact Plateau Spa on tel: +852 2584 7688 or via email : plateau.hkggh@hyatt.com

HOURS OF TREATMENT
Massages and treatments are available from 8:00 am to 11:30 pm daily

PRE-ARRIVAL
Please arrive at Plateau Spa 10 minutes prior to your scheduled appointment. Late arrivals will be subjected to a time reduction from the scheduled treatment.

CANCELLATION POLICY
Should you need to reschedule or cancel a treatment or a treatment programme appointment, 12-hour notice is required to allow us to reschedule your appointment, subject to space availability.

Any cancellation less than 12 hours in advance of a treatment or a treatment programme will incur a 100% charge of total services.

HEALTH CONDITIONS
Upon booking, please advise us of any allergies, aliments or disabilities, especially if you have high blood pressure or are pregnant as some services many not be appropriate for you at this time.

SPA ETIQUETTE
We respectfully ask that you leave your mobile phone turned off so that the tranquility of the Plateau Spa experience may be preserved. Please deposit all valuables in your room safe or leave them at home as Plateau Spa cannot be held responsible for the loss of personal items.

INFORMATION POLICY
Because we consider the privacy and confidentiality of your information to be important, we use your information in accordance with the Global Privacy Policy for Guests or by request from the Plateau Spa Reception.

AGE REQUIREMENT
The minimum age requirement for a person to receive a spa treatment is 12.

SPA BOUTIQUE
To continue your spa experience at home, all spa products used in treatments are available for purchase from the Plateau Spa Reception.

GIFT CERTIFICATES
Gift certificates are available for purchase and redemption at Plateau Spa. They may be used for spa treatments, retail products and accommodation.

All prices are in HK$ and subject to 10% service charge.
Products Used at Plateau Spa

CARITA – THE HOUSE OF BEAUTY

Exclusive to Plateau Spa in Hong Kong, Carita is favoured by the discerning person who desires style, an allure of seductive beauty and for whom, refinement is a way of life. A history immersed in the finest traditions of beauty is enhanced by a commitment to modern methodology.

JUNE JACOBS – CUTTING-EDGE SCIENCE MARRIED WITH NATURE

June Jacobs skincare products combine the best nature’s botanicals with the best of science. Exclusive to Plateau Spa in Hong Kong, June Jacobs is designed to help maintain your youthful appearance, with potent anti-oxidants that help fight against free radical damage. The carefully selected botanicals calm skin troubled by harsh chemicals and stress, and will lead you to more beautiful and healthy skin.